Reference

Terms & Conditions Governing Your 101game Account

These Terms & Conditions form the binding agreement between you and 101game when you open an account and access our lobby from India, where local law permits.

Governed by applicable lawUPI & Paytm transactions coveredAccount eligibility explainedDispute process outlinedPhonePe withdrawal rules included
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101game Terms & Conditions Governing Your 101game Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you need written confirmation of how a specific rule applies to your account, our support team is available around the clock. Reach us through the channel that works best for you.

Team online

Live Chat

Open the chat widget inside your account dashboard for real-time answers about any clause in these Terms & Conditions. Our team responds within minutes and can escalate to a compliance officer if needed.

Email Support

Send a detailed query about a specific term or clause to our support address. We aim to reply within 24 hours with a written explanation that you can retain for your records.

Help Centre

Our self-service Help Centre hosts a plain-language breakdown of key clauses — from account eligibility to how PhonePe and UPI withdrawal rules are applied to your specific account type.

HOW WE UPHOLD TERMS

Six Ways 101game Enforces These Terms Fairly

We apply these Terms & Conditions consistently across every account. Below are the concrete practices we use to keep this agreement fair, transparent and easy for you to act on at any…

Account Security Standards

We use encrypted sessions and two-factor authentication prompts to protect your account from unauthorised access. Any breach you suspect should be reported immediately so we can freeze the account under clause protections.

Data Retention Policy

We retain your account data only as long as required by applicable law and our operational obligations. You can request a summary of what we hold by writing to our support email — we respond within 30 days.

Cookie Handling

Cookies on 101game are used strictly for session management, fraud detection and performance analytics. You can manage cookie preferences in your browser settings; withdrawing consent does not affect the validity of past processing.

Transaction Record Access

Every UPI, Paytm or PhonePe transaction processed on your account is logged and visible in your account history. You can download a full transaction statement at any time for dispute resolution or personal records.

Amendment Notification

When we update these Terms & Conditions, we publish the revised version on this page and note the effective date at the top. We also send an in-app notification so you are never unaware of a material change.

Dispute Escalation Path

If our support team cannot resolve a terms-related dispute at first contact, the case escalates to our compliance team within 48 hours. We document each step and share the outcome with you in writing.

Common Questions About These Terms & Conditions

Below are the questions we receive most often about how these Terms & Conditions apply to your account. If yours is not listed, contact us via Live Chat or email and we will give you a written answer.

They apply to every person who opens an account with 101game and accesses the platform where local law permits. Creating an account means you have read and accepted every clause in the current version of these terms.

We can update these terms at any time, but we always publish the new version on this page with an effective date and send an in-app notification. Continued use of your account after that date means you accept the changes.

You may close your account before the updated terms take effect. Once the effective date passes and you continue using the platform, the revised terms govern your account. Contact support before the deadline if you need help closing.

All deposits and withdrawals through UPI, Paytm or PhonePe are subject to the transaction rules within these Terms & Conditions, including processing limits, verification requirements and the dispute procedure set out in the relevant clause.

Email our support team with your registered account details and a data-access request. We respond within 30 days with a summary of the personal data we hold, in line with our data retention clause and applicable law.

Raise the dispute through Live Chat or email first. If unresolved at first contact, it escalates to our compliance team within 48 hours. We document every step and provide a written outcome so you have a full record.

Yes. Eligibility is determined by your local law, and these terms state that access is available only where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific location within India.

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