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How 101game Handles Your Personal Data

At 101game, your personal data belongs to you, and we want you to know exactly how we collect, store and protect it.

Data collected only for account operationUPI, Paytm & PhonePe transaction records securedNo sale of personal data to third partiesRight to request access or deletionIndia-specific data handling
101game How 101game Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Email Privacy Request

Send a written request to our dedicated privacy inbox at 101game.win. We aim to acknowledge all data-related queries within 48 hours and resolve them within 14 working days.

Live Chat Support

Start a live chat session from any page on 101game.win and ask to be connected to the privacy team. Our support agents are available around the clock for initial queries.

Account Settings Portal

Log into your account, head to Account Settings, and use the Data & Privacy section to download your data, update consent preferences, or raise a deletion request directly.

HOW WE PROTECT YOU

Data Handling Practices at 101game

We have built specific controls around the six areas that matter most to your account security and data rights — from how we use cookies to how long we keep your payment…

Cookie Control

We use functional cookies to keep your session active, analytical cookies to understand page performance, and no advertising cookies. You can manage or withdraw cookie consent at any time from the cookie preference panel in your browser.

Account Security

Your account is protected by password hashing, two-factor authentication options, and automatic session expiry after inactivity. Login attempts from unrecognised devices trigger an email verification step before access is granted.

Payment Record Retention

Transaction records tied to UPI, Paytm and PhonePe payments are retained for the period mandated by Indian financial regulations. Once that period ends, payment identifiers are anonymised and detached from your profile.

Data Access Rights

You have the right to request a copy of all personal data we hold about you. Submit a request via Account Settings or email, and we will produce a structured export within 14 working days at no charge.

Deletion Requests

If you close your account and request deletion, we remove your identifiable data from active systems within 30 days, subject to any retention obligations under applicable Indian law that require us to hold certain records longer.

Third-Party Data Sharing

We share your data only with payment processors (UPI, Paytm, PhonePe networks), fraud-prevention services, and regulatory bodies when required. We do not sell your data, and every third-party processor is bound by a data-processing agreement.

Your Privacy Questions Answered

Below are the questions we receive most often about how 101game collects, uses and protects personal data. If your question is not covered here, reach out to our privacy team directly through any of the contact paths listed above.

We collect your name, email address, mobile number, date of birth and identity document details during account creation. We also record the UPI handle, Paytm number or PhonePe account you link for deposits and withdrawals.

Payment identifiers are used solely to process your deposits and withdrawals and to satisfy financial record-keeping requirements under Indian law. They are never shared with advertisers and are not used to profile you for marketing purposes.

Yes. Log into your account, go to the Data & Privacy section, and submit a data-access request. We will produce a structured export of your account data within 14 working days and send it to your registered email address.

After account closure, identifiable personal data is removed from active systems within 30 days. Transaction records may be retained for longer if Indian financial regulations require it, after which they are anonymised and no longer linked to you.

We share data only with payment processors such as UPI, Paytm and PhonePe networks, fraud-prevention partners, and regulatory bodies when legally required. Every third-party processor signs a data-processing agreement that limits how they may use your data.

You can adjust your consent preferences for non-essential data processing at any time through Account Settings under the Data & Privacy section. Withdrawing consent for essential processing will affect account functionality and may require closure.

Contact our privacy team by email at 101game.win or via live chat and ask for a privacy escalation. If your concern is not resolved within 14 working days, you may escalate to the relevant data protection authority in your jurisdiction.