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Our Legal Terms and Your Rights

This page sets out the legal basis on which 101game operates, what rights you hold as an account holder, and the conditions that govern use of our platform…

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101game Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about these terms, wish to raise a legal concern, or want to exercise any of your rights under our privacy policy, the channels below are the correct routes. Our team reviews legal queries separately from general support to ensure they receive the appropriate attention.

Team online

Email — Legal Queries

Send a detailed message to our legal team at the address listed on our contact page. Include your account ID and the specific clause or policy area your query relates to for a faster response.

Live Chat — Policy Clarification

Our live chat agents can answer general policy questions and escalate formal legal requests to the compliance team. Available daily; response times may vary during peak hours.

Postal Address — Formal Notices

For statutory notices or formal legal correspondence, write to the registered address shown at the footer of this page. Allow up to 14 working days for a written acknowledgement.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data, Cookies and Account Security

Your account security and the handling of your personal data are areas we take seriously.

Data Collection Scope

We collect only the data needed to operate your account — name, contact details, payment method identifiers (such as your UPI VPA), and transaction history. We do not collect data beyond what is functionally necessary for account management and legal compliance.

Cookie Usage

Our site uses session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage or withdraw cookie consent at any time through the cookie settings panel accessible from the site footer.

Data Retention Policy

We retain account and transaction records for the period required by applicable law, typically seven years for financial records. Once the retention period expires, data is securely deleted from our systems in line with our internal data lifecycle schedule.

Account Security Measures

Each account is protected by password hashing, two-factor authentication options, and session timeout controls. If we detect unusual login activity, we will lock the account and send a verification request to your registered email or mobile number.

Your Right to Access and Amend

You may request a copy of the personal data we hold about you, or ask us to correct inaccurate details, by contacting our legal team via the email channel above. We will respond within 30 days of receiving a verified request.

Right to Close and Erase

You can request closure of your account and deletion of personal data that we are not legally required to retain. Submit this request through live chat or email with your account ID; we will confirm closure within five working days.

Frequently Asked Legal Questions

The questions below cover the legal topics we hear about most often — from how your data is used to what happens if our terms change. If your question is not here, contact us through the legal email channel.

These terms apply to any person who accesses 101game.win or holds an account, subject to local law. Eligibility to use the platform depends on whether doing so is permitted in your jurisdiction. Where local law prohibits access, these terms do not create any entitlement to use the service.

Any material update to our terms will be communicated to the email address registered on your account at least seven days before the change takes effect. The current version is always the one dated most recently at the top of this legal page, and continuing to use your account after a change constitutes acceptance.

We collect the data required to verify your identity, process transactions through UPI, Paytm or PhonePe, and meet our legal obligations. This includes your name, date of birth, contact details and payment identifiers. We do not sell your data to third parties.

Contact our legal team by email, include your account ID, and specify that you are making a data access request. We will verify your identity and provide the requested data within 30 days, in a commonly readable format such as PDF or CSV.

Yes. You can request erasure of personal data we are not legally required to retain. Financial transaction records must be kept for the statutory period under applicable Indian law. All other personal data can be deleted upon verified request within five working days of account closure.

Our terms are governed by the laws applicable to the jurisdiction in which we are registered. Any dispute that cannot be resolved through our internal process will be referred to arbitration in accordance with those governing laws. We will always communicate the applicable jurisdiction clearly in any formal notice.

If we determine that your jurisdiction does not permit access to the platform, we will suspend your account and notify you by email. Any withdrawable balance will be returned through your registered payment method — UPI, Paytm or PhonePe — subject to our verification process.

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